Confidentiality Policy

Effective Date: April 22, 2025

At ResearcherLab, we know how much you trust us with your ideas and work. We build our services on trust. This policy tells you how we keep your information safe. It uses simple words and clear rules. It will help you see what we do and why we do it.

Who We Are

ResearcherLab (researcherlab.org) helps students, researchers, and businesses with writing and data work. Our team offers help with theses, dissertations, reports, papers, and homework. We use tools like R, SPSS, Minitab, jamovi, and Stata. We meet clients by Zoom, Google Meet, chat, or email. We promise no AI or LLM will be used in your work. Real people do all the work.

Why We Have This Policy

We want to keep your information private and follow good rules to guard your data. This policy tells you what we collect, how we use it, and how we keep it safe. It also tells you when we must share information by law and your rights. Read it so you know what to expect.

What “Confidential Information” Means

“Confidential Information” is any data you give us that is not public. This can be:

Your name, address, email, and phone number
Your payment and billing details
Your research ideas, drafts, or notes
Your client ID and project files
Any chat messages or emails between you and us

We treat all this info as private. We will not share it without your okay, except as noted in this policy.

How We Collect Your Information

We collect info when you:

Sign up on our website: You give us your name, email, and password.
Place an order: You provide us with project details, due dates, and other notes.
Pay for services: You provide us with payment information via secure payment gateways.
Talk to us by Zoom, Meet, chat, or email. You share files or messages.
Ask for revisions: You give feedback on drafts and final work.

We do not track you with cookies or ads. We only collect what we need to serve you.

How We Use Your Information

We use your info to:

Process and deliver your orders
Send you updates on your work
Provide support and revisions
Send you invoices and receipts
Improve our services and tools
Comply with laws and rules

Each use is made to help you or keep our service working. We do not use your info for sale or marketing to others.

How We Store and Protect Your Information

We store your data in secure systems using strong passwords and firewalls. Our staff follows strict rules to keep data safe. We limit who can see your information. Only the people who need it will view it. We use encrypted channels like SSL/TLS when sharing files or chatting. We back up data to avoid loss.

We also train all team members on data safety. They know not to share or leak your information, and we update our systems to guard against new threats.

Who Sees Your Information

Only these people can see your info:

Assigned Writer or Analyst: They need your project files to work.
Project Manager: They coordinate your order and revisions.
Support Staff: They help with billing or questions.
IT Team: They handle system maintenance and security.

All these people sign non-disclosure agreements. They agree not to share your information and know that breaking this rule can lead to action.

When We Share Your Information

We do not share your info with outside firms for marketing. We may share if:

You ask us to share files with a third party.
It is needed by law. For example, a court order or a lawful request.
To protect rights. If we must act to defend our rights or the safety of others.
If we share due to law, we will tell you unless we are barred by law.

Third-Party Services

We use some third-party tools for support and payment. These include:

Payment Gateways: They process your credit card or PayPal.
Zoom or Google Meet: For live calls.
Secure File Storage: For file uploads and downloads.

These services have their own privacy rules. We choose them for security. We give them only what they need and do not share extra information.

No AI or LLM Guarantee

We promise real experts will do your work. We do not use AI or large language models in your work. It keeps your work original and safe. We never feed your files into any AI tool. We never let AI read your drafts or data.

Your Rights and Choices

You have rights over your info:

Right to Access: You can ask to see your data.
Right to Correct: You can ask us to fix the wrong data.
Right to Delete: You can ask us to delete your data if no law says we must keep it.
Right to Opt Out: You can choose not to get updates or offers.

To use these rights, email us at support@researcherlab.org. We will act within 30 days.

Data Retention

We keep your info only as long as needed to:

Provide our services to you
Comply with legal rules
Keep records for tax and billing

After your project ends, we will keep your data for at least one month. It helps us handle any follow‑up questions. After that, we delete or archive your info securely.

How We Update This Policy

We may change this policy sometimes. We will post changes on our website. We will note the date at the top. If a change is significant, we will tell you by email. You can always read the latest version at researcherlab.org/confidentiality. Your use of our service after changes means you accept the new policy.

How to Contact Us

If you have questions or need help:
Email: support@researcherlab.org
Website Contact Form: researcherlab.org/contact

We will answer within 2-3 business days.

Thank you for trusting ResearcherLab.

Confidentiality Policy